Here are some of our most frequently asked questions.

As much or as little as you like. During the design process, you will be sent proofs which you can amend or sign off on once you are happy with them. Once a project is ready for print, we will supply you with a final proof, either a hard copy or a PDF, before production begins. Once production has started, it cannot be cancelled, so it is important that you are happy before signing the job off. 

You are welcome to call or email for an update whenever you like, and we will always respond. As a guide, we like to allow 7-10 working days for a design project. 

Once we receive the final payment, we'll email you a full set of print- and web-ready files. If the files are large, you may receive a download link instead.

Yes. The set of files you receive will be suitable for business stationery, brochures, banners, websites and socials.

Yes, 100%. Copyright transfers to you once payment has been settled in full; however, we do reserve the right to use the work for any promotional purposes.

The software we use is Affinity. If you have this software, you may be able to make changes, but we would strongly advise against this, as you could potentially change something by mistake.

Your logo and branding are important and are usually the first point of contact with potential customers, so they need to convey a professional image. A professional design company has the skill and expertise to create the right impression for your business and help you gain clients, rather than losing them because your branding looks amateur. 

Full service, from stationery to brochures, posters, and social media backgrounds. I also create logos and brand designs for businesses.

We can accommodate rush jobs if needed, but it’s best to contact us first to check our workload.

Each design job is bespoke and therefore quoted on a job-by-job basis. We do offer either a fixed fee or an hourly rate, depending on your requirements, and we can agree on a budget with you during our no-obligation initial meeting. As part of our policy of being transparent with clients about pricing, you can view our rate card showing our current prices.

For projects where the quote is under £500, we require an initial payment representing fifty per cent of the total fee, before we can commence work on your project. The remaining balance is payable upon completion of the job. For projects where the quote is over £500, we require an initial payment of one-third of the total fee before we can commence work on your project. As the project progresses, we will require payment for the second one-third at the halfway point. The remaining one-third is payable upon completion of the job.

We accept payment by electronic bank transfer, Mastercard and Visa credit or debit cards.

Yes, we can; we offer a print management service for our clients, giving you competitive pricing while removing the hassle.

Our Terms and Conditions can be found here.

You can find the answer in this video.